Sales Representative

Responsibilities:

• Promote and sell company value-added gold jewelry products to existing and new wholesale customers.
• Attend to walk-in customers, phone inquiries, and online orders professionally and promptly.
• Understand existing customer and prospects needs and recommend suitable products or services.
• To perform any duties assigned from time to time in alignment to company goals and objectives.
• Attending industry trade shows and events.
• Build and maintain long-term relationships with clients.
• Follow up regularly on orders, payments, and after-sales service.
• Handle customer feedback, concerns, or complaints efficiently.
• Prepare quotations, sales orders, and delivery instructions.
• Coordinate with warehouse, production, and logistics to ensure timely delivery.
• Ensure accuracy in pricing, product specifications, and invoicing.
• Staying up-to-date on current product trends, designs, and market demands.
• Maintain up-to-date knowledge of gold jewelry types (e.g., karat, design, trends).
• Stay informed of gold price trends and market fluctuations.
• Provide customers with relevant product information and promotional updates.
• Meet or exceed assigned monthly and quarterly sales targets.
• Participate in team meetings and share market intelligence or client feedback.
• Record all sales transactions and maintain customer databases.
• Submit daily or weekly sales reports to the Sales Manager.
• Assist in preparing reports for trade shows or seasonal sales campaigns.
• Assisting with inventory management and stock control.
• Adhere to company’s standard operating procedures (SOPs) and pricing policies.
• Ensure compliance with Anti-Money Laundering (AML) regulations and KYC procedures.